Frequently Asked Questions
Find quick answers to your questions about orders, shipping, and Dell technology.
How can I track the status of my Dell order?
Once your order is confirmed, you can track its progress through the 'Order Status' page on our website using your order number or Dell Purchase ID. You will also receive email notifications as your system moves from production to shipping.
What is Dell's return policy for laptops and desktops?
Dell offers a 30-day return period from the date of your invoice for a full refund. Please note that items must be returned in their original packaging, and certain promotional items or software may be subject to restocking fees.
Does my Dell product come with a warranty?
Yes, all new Dell systems include a standard limited hardware warranty. You can also purchase additional coverage such as Premium Support or Accidental Damage Service at the time of purchase or before your base warranty expires.
What payment methods are accepted on Dell.com?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we offer Dell Pay financing, PayPal, and wire transfers for business customers.
How long does shipping take for customized PCs?
Custom-built systems typically take 7-10 business days for production and testing before they are shipped. Estimated delivery dates are provided at checkout based on your configuration and selected shipping speed.
Can I upgrade my laptop's RAM or storage after purchase?
Many Dell Inspiron, Latitude, and Precision models allow for user upgrades to memory and storage. However, some thin-and-light models like the XPS series may have soldered components. We recommend checking your specific model's service manual on our support site.